Shipping Terms

Thank you for shopping with us! Please read the following shipping terms carefully before placing your order:

1. Shipping Coverage

We offer worldwide shipping to most countries and regions. Please ensure your address is complete and accurate to avoid delivery issues.

2. Shipping Method and Delivery Time

• Orders will be dispatched within 2 to 7 working days after being placed, and the estimated logistics transportation time is 20 working days.
• Uncontrollable factors such as customs clearance may affect the update of logistics information and the transportation time. If you have any questions, please consult our customer service. Thank you!

3. Shipping Fee

• Orders over JPY 15,000 qualify for free shipping (standard shipping only).
• Orders below this amount will incur a shipping fee, which will be displayed at checkout.

4. Order Processing Time

• Our standard order processing time is 2 to 7 business days (excluding weekends and public holidays).
• Once your order is shipped, a tracking number will be provided via email or SMS for you to monitor the shipment status.

5. Issues After Delivery

If you find any issues with the delivered items, such as damage or defects, please contact our customer service team within 7 days of receiving your package. Provide your order details and relevant photos for a quicker resolution.

6. Customer Support

For assistance, please reach out to us via:

• Phone: +81 473259055
• Email: lin.mei@hongmall.co.jp

Thank you for choosing FUUMALL. We are committed to providing you with the best shopping and shipping experience!